Terms of Service
Terms and Conditions
This policy represents the WebClickn Terms of Service ("TOS") in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all
WebClickn customers agree to when they sign-up for any of the WebClickn web site hosting services. WebClickn reserves the exclusive right to change, amend or revise
any portion of this TOS policy at any time, with or without written notice to our customers. Customers using any services offered by WebClickn agree to be obligated by
and must comply with all policies in this TOS or must otherwise opt out of and cancel their web hosting service with WebClickn. WebClickn retains the sole discretion to
make judgment regarding any violation by any WebClickn customer and may take action against any customer deemed to be in violation of these terms including the
cancellation of any customer.s services without refund and/or, if deemed appropriate, be legally prosecuted.
General Provisions
In consideration for WebClickn maintaining one or more accounts (each "Account"), you, as the WebClickn customer, agree to the following terms of service.
Definitions
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"We" "Us" or "Provider" or "WebClickn" ,WebClickn.com, Inc.
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"You" "Your" "Client" "Customer" or "Member" - Each person or entity who applies for internet service or is a designate of anyone who applies for internet
service.
Disclaimer of Warranty
The Internet and web site hosting relies on a complex network of hardware, software, network services and providers of information. Due to the need for an aggregate
of all of these providers and service companies working properly not all services may be available to you at all times. WebClickn however, offers a 99.9% uptime
guarantee. This is valid for only the WebClickn servers and our primary co-location internet connection. WebClickn shall pursue partnerships with all tier-1 resource and
channel available to maintain maximum uptime, however, WebClickn is not responsible for any down time caused by any provider’s hardware or network malfunction
which is outside of WebClickn capability to directly correct. WebClickn clients are diverse and their web sites and the function of those web sites are diverse and
WebClickn cannot be held responsible for any service interruption due to client's error, including but not limited to spamming, the target of a DDOS attack, or any other
internet or cyber attack. WEBCLICKN MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE) WITH RESPECT TO THE SERVICES IT PROVIDES. Neither WebClickn nor any one else involved in the provision of
Service is liable to you or any third-party for direct or indirect damages resulting from the use, non-use of services provided herein, whether or not such damages
resulted from the negligence of WebClickn, even if WebClickn has been advised to the possibility of such damages.
Limitation of Liability
IN NO EVENT SHALL WEBCLICKN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST
PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA AND OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO
THIS AGREEMENT OR YOUR USE OR INABILITY TO USE WEBCLICKN SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF WEBCLICKN SERVERS), REGARDLESS OF
THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WEBCLICKN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO EVENT SHALL WEBCLICKN MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO WEBCLICKN FOR THE SERVICES DURING THE PRIOR TWELVE
(12) MONTHS. TO THE EXTENT APPLICABLE LOCAL LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, WEBCLICKN
LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW
Indemnification
You agree to indemnify, defend and hold WebClickn and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses,
damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your
violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto WebClickn servers. Such liabilities may
include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property
rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or
illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to WebClickn equipment or to any other
accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees; (c) any personal injury or
property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by WebClickn gross negligence or willful
misconduct; and (d) any other damage arising from your equipment or your business.
CHOICE OF LAW
This Agreement shall be interpreted under the laws of the State of Florida without regard to any conflict of laws provisions. Any action between the parties to this
agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Twelfth Circuit Court of the State of Florida ,
County of Sarasota. The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and hereby waive any defense of any
kind related to jurisdiction or venue.
Services Provided by WebClickn
WebClickn will provide Internet server rental ("the Service") to its members for the express purpose of allowing customers to provide http Internet content to the
general public. The Service allows WebClickn members to maintain Internet websites, receive and maintain e-mail accounts and access web space via FTP to upload
files for their websites. WebClickn members will use the provided services in a manner consistent with any and all applicable laws. WebClickn provides the Services
exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services. WebClickn reserves the right
to refuse service to potential and/or existing customers to protect its existing paying customers. If any of the below violates are committed, WebClickn can terminate
client's account without notification.
WebClickn.com provides timely web site hosting support to our clients through emails, chat and phones. By accepting your client contract agreement with
WebClickn.com You agree not to abuse whether verbally or physically or whether in person, via email, live chat or telephone or otherwise (a) any other customer of
WebClickn.com and any employee or contractor of WebClickn.com.
WebClickn will send e-mails from time to time regarding your account, special offers and promotions. You may unsubscribe to these e-mails at anytime by following the
instructions at the bottom of those e-mails.
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Client Content:
Client agrees that web pages and files uploaded to servers will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of
WebClickn or any third party; be defamatory, slanderous or trade libelous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain
viruses or other computer programming defects which result in damage to WebClickn or any third party. Customers may not run IRC, bots or clients. Clients may not use
WebClickn servers for file storage unrelated to the client's web site, storage Space is for active web site file pages only. WebClickn' shared hosting account holders may not act as
a reseller, which means that clients may not host any web sites in their addon domains that are not domains owned by the client on record at WebClickn. You will need to opt-in
for our reseller hosting service. Unacceptable uses also include: Bulk unsolicited emailing, unsolicited e-mailings, newsgroup spamming, child pornography, hardcore pornography
or links to such sites, copyrighted MP3, copyrighted music, copyrighted video, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial
numbers, proxy(ies) and image/file sharing web sites. WebClickn will be the sole and final arbiter as to what constitutes a violation of this policy. WebClickn does not normally
monitor the contents of clients servers, however if suspicion occurs, WebClickn reserves the right to investigate and terminate the clients subscription to the service.
Unlimited Features:
What do you mean by "unlimited disk space and bandwidth/data transfer"
We do not set limits on the disk space and bandwidth (data transfer) that we provide in plans that are marked "Unlimited". We want you to have the resources
available to you to build a great online presence.
Even though we want you to succeed, we need to ensure that we're providing all of our customers with optimum service. As such we do require all of our
customers to be fully compliant with our Excessive Resource User Policy/Terms of Service and utilize disk space and bandwidth related to normal operation of
a personal or small business web site.
If a customer's hosting account is found to have violated the client content, excessive resource user policy and/or is storing files for archiving purposes, the
contents will be removed and while we make best effort to contact customers before hand, can occur without notice.
Excessive Resource User Policy:
Resources are defined as disk space, bandwidth, and/or computing resources (cpu, memory, disk i/o) utilization. WebClickn offers a shared hosting service in
which environment customers may share resources with other customers, therefore it is imperative that WebClickn control any excessive usage by customers
so that they do not disrupt the service quality of other customers using the same resources. A hosting account is considered using "Excessive amounts of
resources" when it consumes 100% of 1 CPU core, and/or 512 MB Memory and/or 20 concurrent connections also known as "Computing Resources", and/or
"Resources", and/or "Resource Usage". There are numerous issues that could cause such problems, including but not limited to: cgi scripts, FTP, HTTP, etc. To
prevent service disruption for other customers, a hosting account which exceeds the included computing resources will be slowed down automatically for as
long as the resources are being overused. WebClickn will make every reasonable effort to notify customer prior to suspension, however, WebClickn may
suspend any offending hosting account prior to notifying the customer of the account in the event that service disruption to other customers was/is caused.
The customer whom is using "excessive resources" may be asked to upgrade his/her package to a more suitable hosting package, such as but not limited to a
premium account, virtual private server or dedicated server. WebClickn will be the sole and final arbitrator as to what constitutes as a violation of this policy.
Customers have access to their Resource Usage within their control panel.
No "Spam":
UCE/UBE or "Spam" originating from a server located on our network or associated with a WebClickn server is not tolerated. This includes any e-mail that
promotes web sites hosted on a server located on the WebClickn network but is sent from an e-mail address not associated with that WebClickn account.
Client shall not use their WebClickn services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific
permission to be included in such a process. WebClickn reserves the right to deactivate or terminate any account(s) upon any indication of such activity
without notice.
Excessive Exploits:
WebClickn allows 3rd party scripts to be uploaded/installed from our auto-installer or manually (those scripts that are/aren't included in the auto-installer) on
your web hosting account. It is the responsibility of our web hosting clients to maintain the latest exploit free version of the scripts. If a script that our web
hosting clients uploads to our servers is found to have security lapses and allows a third party to "hack", "exploit", "deface" their site(s) it is the responsibility
of our clients to either remove that script or WebClickn.com reserves the right to terminate that clients' account and provide them with a prorated refund.
False Information:
Customer agrees not to post false or inaccurate information to news groups in violation of the news groups rules and regulations. If any news groups or service
provider contact WebClickn concerning unethical, false or unlawful activities by you, WebClickn reserve the right to suspend or terminate your service with or
without notice.
Licensed Software Only:
Client agrees to use only properly licensed third party software in connection with Client's use of the Services.
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Back-Up Files:
WebClickn provides the tools needed to create back ups of account data. WebClickn also backs up its servers and retains a copy for 24 hours for disaster
recovery purposes only. It is the responsibility of the customer to keep up-to-date archives of their backed up data. WebClickn does not provide or keep
records or copies of our clients web site files for customer use and is not responsible for any loss of data including but not limited to hardware failure, backup
failure, hacking or accidental deletion.
Payment, Renewal, Cancellations
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Payment Obligations:
Full payment is required in advance before hosting service is established. WebClickn sends out invoices that are due every pay period. You are given fifteen
(15) days to fully pay the invoice.
ou warrant and represent that the information you supply in the Order Form (or other information that WebClickn may
require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. If payment was not
received by the due-date, your account will be suspended. It is the client.s responsibility to ensure that payment is made to WebClickn prior to the renewal
date and although WebClickn sends renewal notices to our customers prior to their renewal date, because of the ability for a customer to change their contact
email addresses without notifying WebClickn, the customer is ultimately responsible for remembering their renewal date and to make sure payment is made
upon the renewal.
Renewals:
It is the obligation of the WebClickn customer to know when their account comes up for renewal and if their intention is to non renew their account they must
contact WebClickn 5 business days prior to their account's renewal date to ensure that WebClickn billing department receives the cancellation request well in
advance of the renewal date so that they can stop any renewal charges. WebClickn clients receive email notification 15 days prior to the renewal date of their
account informing them that their renewal date is approaching. It is the customer's responsibility to ensure that WebClickn has a valid email address for which
we can send out renewal notices to our clients. If WebClickn does not receive a cancellation request prior to the customer's renewal we will renew the clients'
account on the renewal date and we will apply the appropriate charges. Accounts will be automatically renewed under the same time and fee structure as the
plan that the client signed up for (unless plan changes were made or upgraded between the time when the client signed up & their renewal date). The 30 day
money back guarantee applies only to the start date of the clients' service with WebClickn and does not apply to renewals of service.
Late Fees:
Clients have the option to pay an invoice at any time by logging into their WebClickn account and submitting a payment. An invoice that is not paid by the due
date is automatically marked overdue in the system. If an invoice is overdue by more than four days (the grace period), the account is automatically
suspended and a $15.00 late fee is added to the account. To reactivate an account that is suspended for failure to submit a payment within the grace period,
a payment for the original invoiced amount plus $15.00 must be submitted to WebClickn.
Cancellation & Refunds:
Should you become dissatisfied with our services within the first 30 days of your account activation, WebClickn will refund your hosting fee subject to the
money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of account activation. You may however
cancel your account at any time in order to make sure that your account is not renewed. You will need to contact customer service and verify information
before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances
will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain
Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are
$24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the
customer leaves WebClickn hosting service within the 30 day money back guarantee.
n addition refunds are not available for additional services which you
may purchase at WebClickn for instance an additional domain name we may purchase for a client is not refundable and a dedicated IP which we may setup for
a client for a charge is not refundable.
eb site files are the responsibility of the WebClickn customer and should a WebClickn customer decide to cancel
their service it is the customer's responsibility to make sure that they have backed up & downloaded the web site files and any emails from the WebClickn
server prior to requesting that WebClickn cancels their account. Once the cancelation request has been submitted to WebClickn a cancellation of the web site
hosting service may occur anytime after the request is received by WebClickn and when a cancelation request is completed the client's hosting account with
WebClickn and their web site files are permanently removed from the WebClickn servers. Therefore again it is the client's obligation to ensure that they have
downloaded their web site files and any emails from the server prior to their cancelation request.
99.9% Service Level Agreement " SLA"
WebClickn offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free.
WebClickn will try to maintain maximum uptime. WebClickn is not responsible for any downtime caused by the client.
30-Day Money Back Guarantee
WebClickn offers an unconditional 30-day money back guarantee that covers cancellations of a web hosting account made during the first 30 days of service, due to the
inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges
made to their credit card minus any setup fees or domain name costs which are non-refundable. The guarantee does not apply to accounts with non-use, misuse,
and/or abuse of this agreement. Domain name registrations are also non-refundable.Domain Names transferred to our service incur an additional year of registration
and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be
refunded the package price total less the domain registration fee if the customer leaves WebClickn hosting service within the 30 day money back guarantee. Any
questions regarding the 30-day money back guarantee should be forwarded to billing@webclickn.com.
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